Frequently asked questions (FAQ)

Find answers to common questions asked by our customers

Shopping & Delivery

Is it safe to shop online?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The transmission of all credit card and personal customer information is done using the Internet-standard SSL (Secure Sockets Layer) protocol.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from, please feel free to e-mail us at security@fmamarachi.com

How do I add items to my cart?
How do I remove items from my cart?
How will I know if you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What are your payment options?
How long, after placing my order, do i receive my shipment?

Customer Care

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